We all agree that it is much easier to use a touchpad than a mouse. However, it can be quite annoying when the touchpad stops working. Check out the solutions below to solve this issue in Windows 10.
What to do if touchpad has stopped working in Windows 10
1. Is your touchpad enabled?
Remember that time you called your customer support service because your computer would not turn on? Well, the first thing they asked you was if you had plugged it in? Do make sure that your touchpad is enabled.
- Go to Start -> Settings -> Devices -> Mouse and Touchpad/ ELAN.
- Scroll down and click on Additional mouse settings.
- Under the new Mouse Properties windows, click on the last tab, Device Settings.
- If you touchpad is disabled, select it and click on Enable.
2. Are your drivers updated?
- Go to Start -> Control Panel -> Device Manager -> Mice and other pointing devices.
- Right-click on your touchpad and select Update Driver Software.
- Wait for the update to install and then restart your laptop.
Updating the driver software is extremely important since Microsoft rolls out updates regularly to fix common issues.
3. If neither of these two methods worked, go to the support page of your laptop’s manufacturer. Most likely, the issues is not caused by the Windows OS. Manufacturers also roll out specific driver updates for their products regularly.
4.Installing Windows 8.1 driver in compatibility mode.
If your manufacturer can’t find a fix for you and the first two solutions we provided you with do not work, then you should install a previous Windows driver, preferably the Windows 8.1 one. For more information on how to make previous programs compatible to Windows 10, go to Microsoft’s Support Page.
Indeed, this is the worst case scenario and the most annoying situation to be in, but it can happen as one user states on Microsoft’s support forum:
I gave the newest driver (220.127.116.11) another chance, but still no luck.
Then, I contacted ASUS, Synaptics and Microsoft support, and got the following responses:
ASUS: For mouse drivers, Synaptics is responsible.
Synaptics: ASUS is responsible.
Microsoft: Not our problem, we don’t care. Go buy a new laptop if you want to use Windows 10.