If you enjoy playing games on your new PlayStation 4, you surely want everything to work perfectly. But, just like everything else in life, this isn’t the case every time. There are plenty of problems and issues that can spoil your moment of relaxation with your favorite game, and this time we decided to help you solve one of them. This time we will help you to make things right if your PlayStation 4 audio has stopped working. There are a few solutions, so if one doesn’t help you, other hopefully will.
PlayStation 4 Audio Has Stopped Working: Manually Change the Audio Output Settings
The first recommended thing to do if you do not hear any sound is to check if the correct Audio Output Settings are applied on your device. The PS allows you to confirm audio output settings individually.
To choose the Audio Output Setting:
- Navigate to Audio Output Settings and press the X button.
- Go to Sound Settings, then press the X button.
- Go to Settings in the XMB home menu.
- You will be prompted to choose from: Audio Input Connector / SCART / AV MULTI, Digital Out (optical) and HDMI
- Highlight the output port of your setup (i.e., Audio Input Connector / SCART / AV MULTI) and press the X button.
This is the most common solution and it solved the most sound problems reported by users. But if you somehow still have problems with audio on your PlayStation, try to follow some of other solutions.
PlayStation 4 Audio Has Stopped Working: Check BD/DVD Audio Output
You may try to specify the audio output format for certain Blu-ray Discs or DVDs to be compatible with your console, the compatibility of these discs depends on your display or AV receiver. To make sure everything is compatible, apply following steps.
Go to Settings and then to BD/DVD Settings.
If the audio is being outputted via the HDMI port, select “BD/DVD Audio Output Format (HDMI)”.
If audio output is coming from the Digital Optical Out port, select “BD/DVD Audio Output Format (Optical Digital)”.
Now to choose between “Bitstream” or “Linear PCM”. Please contact the manufacturer of your display or AV amplifier (receiver) to determine which audio output that is supported by your display or AV amplifier (receiver).
For Blu-ray discs that can output in Dolby True HD and DTS Master Audio you must select Linear PCM as the Audio Output. Please note that your AV amplifier (receiver) must support Dolby True HD and DTS Master Audio.
PlayStation 4 Audio Has Stopped Working: Try an alternate cable
Switch your connection from the HDMI cable to the supplied AV cable in order to see if your installation is applied successfully. This will help you to determine if your problem lays in the specified HDMI setup or equipment.
If your HDTV is a little bit old, it might have an issue withe the copy protection protocols (HDCP). This causes your connection between the TV and the PS3 to break. Try resetting the TV by turning the TV and PS3 off, then unplug the TV power cord from the outlet and plug it back in. Then turn your TV and PS3 back on and see if things are any better.
Make sure your display is connected to the correct video input. This is maybe silly, but these kind of unintentional mistakes happen very often.
PlayStation 4 Audio Has Stopped Working: Restore File System
The hard drive of your PS3 may be corrupted or damaged. If this appears to be a problem, go to Safe Mode and “Restore File System”. This function will try to repair your damaged files that may be the source of the problem.
PlayStation 4 Audio Has Stopped Working: Try reinstalling the system software.
If your system is corrupted, it may also cause you some problems. In order to solve that, enter Safe Mode again and go to “System Update”. This feature will reinstall your system software and all damaged, corrupted or missing files will be replaced with the new ones.
We hope that we covered all problems with audio reported by PlayStation 4 users and that you will find the answer for your enigma with not working audio of your console in this article. In case we missed something, or some of these steps is not clear to you, feel free to leave everything that is on your mind in the comment section.