Many Steam users have been complaining that they are receiving different problems with the QuestViewer.exe, obviously the biggest of them all being the classical “has stopped working”. This is an audio problem, as many have reported that they are getting the issue while playing the AudioSurf game. Also, it seems to somehow be linked to the Steam account, as that’s where most of the issues have appeared. Here’s what one frustrated user is saying:
I come here because i got the game few day ago with the potato sack, but i’ve got a problem. While i play with a radio music, no problem all work well, but once i choose one of my MP3, the game crash at the end of the track and say me “QuestViewer.exe has encountered a problem and needs to close”. Someone has the same probleme now or in the past ? A way to solve it ?
And somebody else shared his somewhat similar issue, as well:
Now, everytime I finish a song (right after I have entered the finish and before the loading of the “Who else played this song”) I get this error saying “QuestViewer.exe has stopped working”. Then I have to close the program. What could cause the problem?
It’s interesting that the issue doesn’t appear in Audiosurf 2, but is limited to the first release of the game. But this issue has been present in other games, as well. From what I’ve managed to gather, there are plenty of Ship Simulator players affected. In Audiosurf, QuestViewer.exe seems to encounter problem and closes when the user unlocks new achievement. Many suspect the latest Steam updates to be the culprits.
Try and solve QuestViewer problems with these tips
The most obvious solution would be to restart steam and your system, and if the issue persists, then it might to do with the local copies. Delete those, and try to redownload the game. Make sure your savegames are in the right place. You can also go to your Steam library and try to revalidated the files and also check the cache, maybe you are in luck and this will solve it.
If you are using a monitor, there might be a conflict in resolutions, so make sure you change your resolution in the options to match your current monitor’s resolution. There were even some rumors and hearsay that this is a Trojan or another advanced virus, but I don’t side with this idea. However, it’s a good thing to check if you have a good antivirus that also has anti-malware duties.
You need to verify Audiosurf through Steam and also to see whether Internet Explore is in ‘offline mode’ as it should be in online mode, as AudioSurf uses IE to send data. In some computers, the ntdll.dll file has been found to be causing the problem, which is part of the Windows OS. If you still have problems, try this fix, as well:
Go to my computer locate where the game is saved, mine was something like this C:/program files x86/steam/steamapps/common/ship simulator extremes/resources/redist. Now install the following: dxwebsetup (Note you may have to run this program to uninstall and then run it again to reinstall) Physx_9.10.0129_systemssoftware. vcredist. Now launch unregister.exe C:/program files x86/steam/steamapps/common/ship simulator extremes/unregister.exe After installing these files you will need to restart your computer. When you log in to steam and try to start SSE it will seem as though it is not going to start but it will run for a few minutes and then away it goes.
Have the above mentioned fixes managed to solve your problem? If so, let us know by leaving your comment below. Better yet, if you happen to know a working solution that we haven’t covered, do inform the community about it.