Adobe Audition, which is also known as Cool Edit Pro, is a digital audio workstation from Adobe Systems. The software comes with both a multitrack, non-destructive mix/edit environment and a destructive-approach waveform editing view. Needless to say, it has quite plenty of users from all over the world.
And, when a software is used by a large number of users, it’s almost a given that we’ll encounter plenty of crashes and problems. Here’s what somebody has been saying with regards to the has stopped working problem:
My legally obtained and registered copy of Audition CS6 has worked perfectly since I got it. But recently it has developed a fault and won’t open. I get a message saying:
“Adobe Audition CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” In short, it won’t even start.
After searching for solutions online I have tried a few things, like renaming a folder in the app data directory. I’ve also reinstalled the software from the discs and I’ve downloaded and installed an update patch, but the problem persists.
Has anyone had this problem – and more importantly – solved it?
How to fix crashes with Adobe Audition CS6
Adobe itself comes with a very good fixes and we’ve decided to included them here, in case this post could prove useful to you. So here are some potential steps to follow to fix problems with Adobe Audition:
1. Hold down SHIFT while you launch Audition
This overrides the preference files and launches Audition using the default settings.
2. Manually rename or delete the preferences folder
Step 1 only overrides certain preference files, while others such as Workspace preference files, may be the cause of the problem. Depending on your OS, locate the “5.0” folder in the location below and rename it or delete it.
Windows XP: C:\Document and Settings\\Application Data\Adobe\Audition\5.0\
Windows Vista/7: C:\Users\\AppData\Roaming\Adobe\Audition\5.0\ *
Mac OS X: ~\Library\Preferences\Adobe\Audition\5.0\ **
* “AppData” may be a hidden folder. You can type it into the location bar, or enable “Show Hidden Files” in Windows.
** This is your user-level Library folder, not the system-level tree.
3. Check your Audition Log.txt file
To enable a log file with CS 5.5, you must create an empty file in your preferences folder called “Audition Log.txt” using notepad, text edit, or any other editor. After you create this file, launch Audition and if it fails, open and/or share the log file for more specific information about what’s happening.
4. Check the Operating System console or error log
Both OS X and Windows can track application errors, and if the problem is occurring outside of the application code – a driver conflict, for example – then the OS error report may be more informative than what we can get from the application.
OS X: launch /Applications/Utilities/Console.app Clear the view, then launch Audition and note any error messages that appear.
Windows: launch Control Panel > Administrative Tools > Event Viewer > Windows Logs > Application then launch Audition and note any error messages that appear.
5. Re-install Audition
If at this point, nothing has resolved the issue or the error logs are inconclusive, it’s a good time to uninstall Audition, reboot, and reinstall Audition.
6. Obtain the full crash dump and send it to the Adobe team
So you’ve walked through all the above steps, you’ve disconnected any external hardware interfaces to rule out any device or driver conflicts, and you’ve exhausted the basic troubleshooting steps. Visit http://forums.adobe.com/thread/900619 and follow the steps for your OS that Charles has documented to best obtain a full crash memory dump for Audition, and send that to email@example.com with a description of the problem and the steps you’ve taken, and we’ll take a look
Hopefully, these are the right steps that you need to take care of this annoying problem. If this didn’t help, here’s another great resource that you can follow. Leave your comment below and let us know how did this work out for you.